Business Development Support

Turn Conversations Into Opportunities—One Call at a Time

Want a role that lets you build a real career in business development—without sacrificing your life after work? Here, your time is respected, your progress is measurable, and your wins are celebrated. Expect structure, support, and growth as you connect with leaders, strengthen pipelines, and help shape meaningful partnerships.

Job Description

As a Business Development Support, you will follow up multi-channel outreach campaigns, qualify and nurture leads, and book high-quality appointments with business leaders and HR decision makers. You’ll maintain accurate CRM records, support event follow-ups, and contribute to a relationship-driven client acquisition strategy through consistent outreach and smart prospect research.

About the Client

Coaching That Builds Leaders, Cultures, and Winning Teams

Our client is a UK-based leadership and performance development organization focused on helping individuals and businesses grow through coaching, training, and long-term transformation. Known for building high-performing leaders and future-ready teams, they work closely with decision makers to create real behavior change—not surface-level programs. Join their team and help bring meaningful growth conversations to the people who lead companies forward.

Your Daily Tasks

• Follow up on direct mail campaigns, digital leads, referrals, and event invitations to secure qualified appointments.
• Nurture leads and build relationships, recognizing that a “no” today may become an opportunity in the future.
• Maintain accurate records in the CRM system, tracking all communications, outcomes, and next steps.
• Use Beauhurst and other tools to research businesses, identify target contacts, and populate data for outreach.
• Follow up with invitees for business events to maximize attendance.
• Respond to and qualify inbound leads from paid advertising campaigns.
• Provide regular updates on call activity, appointments booked, and pipeline status.

KPIs & Expectations

• Outbound activity: 80–100 dials per day (400–500 per week).
• Conversations: 10–15 senior decision maker conversations per day (50–75 per week).
• Appointments: 1–2 qualified diagnostic meetings booked per day (5–8 per week).
• CRM discipline: 100% of calls, notes, and outcomes logged in CRM daily.
• Data handling: 80–100 new records researched/added weekly; Beauhurst used for segmentation and updates.
• Event support: Minimum of 90% invite follow-up completed for each event.
• Lead nurturing: Track and schedule follow-ups for “not now” leads, ensuring re-engagement within 3 months.

The Qualifications We Seek

• 2 years’ relevant experience
• Excellent spoken and written English
• Strong communication skills with the ability to engage senior decision makers (MDs, HRDs, senior managers)
• Confidence and persistence in making outbound calls and following up with prospects
• Organized, detail-oriented, and comfortable managing CRM records and data
• Professional, consultative approach rather than transactional or “hard sell”
• Ability to understand and communicate the value of coaching and leadership development
• Proactive, self-motivated, and comfortable working with activity targets

Exciting Perks Await!

• Private Medical Insurance
• Access to Sportmaster
• 20 days annual leave
• Hybrid/Flexible Work Setup
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Job Overview

Employment type: Indefinite (Full-time)
Shift: Day Shift, Weekends Off
Work setup: Flexible Work Setup, Business Center Manhattan Kapistec, Skopje, Macedonia

Exciting Perks Benefits:

• Private Medical Insurance
• Access to Sportmaster
• 20 days annual leave
• Hybrid/Flexible Work Setup
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Who are we?

EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.

With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTA's presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.

#EmpoweringPeople #EmaptaEra